Social Work Examination Services (SWES) Human Behavior Practice Test

This conflict between social workers and nurses regarding meeting leadership is an example of?

1. The impact of managed care on health care services and organizations

2. Professional rivalry in healthcare settings

3. A communication breakdown between team members

4. Ineffective patient complaint management

The correct answer is: The impact of managed care on health care services and organizations

The conflict between social workers and nurses regarding meeting leadership reflects the complexities created by managed care within healthcare settings. Managed care involves a system that aims to control healthcare costs while ensuring efficient service delivery, often leading to tensions among healthcare professionals over resource allocation, roles, and responsibilities. In situations involving managed care, social workers and nurses may have differing priorities or understandings of patient needs and outcomes. Managed care can impose strict guidelines and limits on services, leading to disputes about how best to meet the needs of clients, which can affect collaboration and communication between different disciplines. While professional rivalry, communication breakdowns, and ineffective complaint management can certainly contribute to conflict, these issues often stem from or are exacerbated by the broader context of managed care. The structure and policies inherent in managed care influence how healthcare professionals interact, allocate resources, and manage patient care, making it a key factor in understanding such conflicts. Thus, this scenario serves as a direct illustration of the impacts managed care has on interprofessional dynamics within healthcare organizations.